Sweet80 operate a 100% satisfaction guarantee policy which means that if you are not happy with any products bought from this website, you may return them to us within 30 days of purchase for a refund or exchange provided that the products are returned to us in their original condition and carefully packaged. Returns made after 30 days will be accepted at the managers discretion. We may refuse a return, offer store credit or offer a refund minus P&P and a 15% administration charge. We will not accept returns for underwear, swimwear, headphones or jewellery. We also do not offer refunds on mixed lots or sale items. If you wish to return a mixed lot or sale item then we may offer a credit note at Sweet80's discretion.

Please note any use of the goods beyond that necessary to inspect them on delivery will invalidate your right to cancel the order. If we believe items have been damaged due to lack of care by yourself then we reserve the right to refuse a refund or replacement. If damage is made when returning the goods back to us, then it is your right to seek compensation from your carrier.

To arrange a return please contact us directly, you can do this either by using the ‘contact us’ form, send us an email at contact@surfsnow.co.uk or call on 0115 998 7072.

We normally deal with returns within 24 hours and you will receive an email confirmation once we have processed it.

It is your responsibility to cover charges to send items back to us. However there are some exceptions to this rule. We have listed who needs to cover the charges for each circumstance below:

Incorrect item ordered (customer’s fault) - Customer to cover charges.

Incorrect item received - We will refund returns charges up to the value stated below.

Faulty or damaged item received - We will cover charges up to 14 days up to the value stated below. After 14 days the customer will need to cover the charges.

Item not suitable - Customer to cover charges.

To receive a refund of your return costs where appropriate, a copy of your post office receipt must be mailed or emailed to us. We cannot refund charges without proof of costs. The maximum amount of postage we will refund are as follows:

* UK orders. Items valued up to £60 - £2.50
* UK orders. Items valued £60 - £100 - £3.50
* UK orders. Items valued over £100 - £5.50
* Overseas orders. Items valued up to £60 - £4.50
* Overseas orders. Items valued over £60 - £7.50

The above charges are the maximum we will pay for one return to ensure the most appropriate postage method has been used.

Stock levels
99% of all items on our site are physically in stock at our warehouse and are available for immediate shipping. If an item is not in stock you can ask us for a timescale. We would never expect an item to take longer than 7 working days to come back into stock.